Employer user guide

1. 1

   Unik Hands helps households and businesses in Nigeria hire verified domestic staff: home care, childcare, cooking, driving, security, and maintenance and outdoor work. Your Overview shows the applicants waiting for you, upcoming interviews, payroll for this month, your wallet and your verification status.

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   Every applicant is checked before you can hire them: BVN, NIN, home address and two guarantors. You post a job, choose from verified applicants, interview them, and pay their salary every month from your Unik Hands wallet.

3. 3

   You can use the web app on a computer or the Unik Hands app on your phone. Each chapter of this guide shows one task, step by step, with a short video.

1. 1

   Unik Hands helps households and businesses in Nigeria hire verified domestic staff: home care, childcare, cooking, driving, security, and maintenance and outdoor work. Your Overview shows your wallet, jobs, applications, interviews, messages and payroll.

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2. 2

   Every applicant is checked before you can hire them: BVN, NIN, home address and two guarantors. You post a job, choose from verified applicants, interview them, and pay their salary every month from your Unik Hands wallet.

3. 3

   You can use the Unik Hands app on your phone or the web app on a computer. Each chapter of this guide shows one task, step by step, with a short video.

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1. 1

   Click Sign up, then choose I want to Hire.

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2. 2

   Choose Individual if you are hiring for your home, or Business / Corporate. Fill in your name, email address, password, phone number, state and address. Tick the box to accept the Terms & Conditions and Privacy Policy, then click Get Started.

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3. 3

   We email you a 6-digit code. Type it in and click Verify Account.

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4. 4

   Your email is confirmed. Log in with your new email address and password.

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5. 5

   Your dashboard asks you to verify your account. Click Start verification now, or Do it later and find it under Verification in the menu.

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1. 1

   Open the Unik Hands app, tap Get started, then choose I want to Hire.

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2. 2

   Fill in your full name, email address, phone number and password. Choose Individual if you are hiring for your home, or Business.

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3. 3

   Choose your state and city and enter your address. Tick the box to accept the Terms & Conditions and Privacy Policy, then tap Create account.

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4. 4

   We email you a 6-digit code. Type it in to confirm your email address.

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5. 5

   You are logged in. Your Overview asks you to verify your identity, so you can post jobs and hire.

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1. 1

   Enter your email address and password and click Log In.

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2. 2

   Overview shows what needs you: applicants to review, interviews in the next 7 days, payroll for this month, your wallet, HR matters and your verification status.

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   The menu on the left is grouped by what you do: hiring (Jobs, Applicants, Interviews), your staff (Staff, Payroll, Queries), money (Wallet, Packages) and your account.

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4. 4

   At the top right, the bell shows your notifications and the ? button opens help. When you are a Premium Employer, your name at the bottom of the menu shows a Premium badge.

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1. 1

   Tap Get started, then Log In. Enter your email address and password and tap Log in.

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2. 2

   Overview shows your wallet, open jobs, new applications, your next interview, unread messages and payroll for this month.

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   The bar at the bottom takes you to Overview, Jobs, Staff, Payroll and Messages.

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   Tap the menu button at the top left for everything else, including Applicants, Interviews, Packages, Verification, User guide and Settings.

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1. 1

   Click Verification in the menu. First pay the one-time verification fee: click Pay Verification Fee and transfer the amount from any Nigerian bank to the account number shown.

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2. 2

   Step 1, Basic details: enter your home address, date of birth, gender and state, then click Save & Continue.

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   Step 2, Core identity: enter your BVN and NIN and click Check BVN and Check NIN. The name on them must match your profile.

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   Step 3, Document uploads: upload your NIN slip, a proof of address from the last 3 months, and a clear selfie. Businesses also add their CAC registration.

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   Step 4, Phone verification: click Send code and enter the code we text to your phone.

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   Step 5: add any other documents that help, then submit. Our team reviews each document, and we notify you when you are verified. Your 9PSB wallet opens then, and we send you its account number.

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1. 1

   On Overview, tap Verify your identity. Verified employers can post jobs and hire staff.

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   The steps are listed in order. Start with Verification Fee.

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   Pay the one-time fee by bank transfer to the account number shown, then tap I have made payment.

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   Then work down the list: profile details, BVN, NIN, NIN slip and the rest. Our team reviews each item, and we notify you when you are verified. Your 9PSB wallet opens then.

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1. 1

   Your wallet is a 9PSB business account in your name, opened once your verification is approved. To add money, transfer from any Nigerian bank to the account number shown. Click Copy to copy it. Every payment in and out is listed, and Download CSV saves it as a spreadsheet.

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2. 2

   Every payment you make is approved with your transaction PIN. In Settings, under Transaction PIN, click Create PIN.

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3. 3

   Enter your account password, choose a PIN of 4 to 6 digits that is hard to guess, confirm it, and click Save PIN.

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4. 4

   Your PIN is set. Never share it with anyone, including Unik Hands staff.

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1. 1

   Open Wallet & Finance from the menu. To add money, transfer from any Nigerian bank to Your funding account. Tap the copy button to copy the number.

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2. 2

   Open Settings and tap Transaction PIN.

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   Enter your account password, choose a PIN of 4 to 6 digits, confirm it and tap Set PIN. Never share your PIN with anyone.

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1. 1

   Click Packages. The Employer plan (₦30,000 a year) lets you post jobs, hire verified staff, message and interview applicants and pay salaries with no commission. With Premium Employer (₦250,000 per placement) our team hand-picks and vets the staff member for you, and your job posts are free. Click Book a Premium placement.

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2. 2

   Say which role you need and where, and add anything else we should know, such as working hours or languages. Click Continue to payment.

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   Check the price and your balance after, enter your transaction PIN and click Pay. To pay by bank transfer instead, click Pay by bank transfer instead.

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4. 4

   Your placement is booked and our team will contact you. It shows under Your Premium placements with its status, and the payment shows in your wallet history.

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1. 1

   Open the menu and tap Packages.

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2. 2

   Your plan shows the plan you are on and when it ends. The Employer plan is paid yearly: post jobs, hire verified staff and pay salaries with no commission.

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   With Premium Employer, paid per placement, our team hand-picks and vets the staff member for you, and your job posts are free. Tap Book a Premium placement.

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4. 4

   Say which role you need and where, and anything else we should know. Tap Continue to payment.

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5. 5

   Choose Pay from wallet, or Pay by bank transfer to a temporary account number.

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   Check the amount, tap Continue to PIN, then enter your transaction PIN and tap Confirm.

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7. 7

   Your placement is booked and our team will contact you. It shows under Your Premium placements.

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1. 1

   Open Jobs and click Post a job.

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   Give the job a clear title, choose the type of job (full-time, part-time or contract) and the experience you need, and choose Live-in or Live-out. Set the monthly salary and location: the salary must be at least ₦85,000 for a live-in job, which must include accommodation and feeding, or ₦120,000 for a live-out job, where accommodation and feeding are optional. Describe the day to day work and add requirements one by one.

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   Click Preview to see the job the way job seekers will see it, then Publish job. Save as draft keeps it private.

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   Your job is live, and job seekers can apply straight away.

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5. 5

   To change a job, click Edit. When you have found someone, click Close job.

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6. 6

   Closing a job stops new applications. Existing applicants and interviews are kept, and you can reopen it later.

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   Tap Jobs at the bottom, then Post a job.

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   Give the job a clear title, choose the type of job and the experience you need, and choose Live-in or Live-out. Then set the monthly salary and location: at least ₦85,000 for a live-in job, with accommodation and feeding, or ₦120,000 for a live-out job.

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   Describe the day to day work, add requirements one by one with +, and tap Publish. Featured job posts, shown first to job seekers, come with Premium Employer.

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4. 4

   Your job is live. Use Edit to change it and Close when you have found someone.

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1. 1

   Open Applicants. Each applicant shows the job they applied for and badges such as Verified or Top applicant. Filter by status with the tabs at the top.

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   Click View profile to see their experience and work history. On Premium Employer, Suggest interview questions gives you questions for the role; on the Employer plan, See packages shows how to get it.

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   Click Shortlist to keep someone in the running.

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   Then click Schedule interview.

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   Choose in person or video, the date, time and length, and the address or meeting link. Click Send invitation.

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   The applicant gets a notification and can accept, decline or ask for another time. You see their answer under Interviews.

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   On Jobs, tap Review on a job to see who applied.

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   Filter by status with the tabs at the top. Tap a name to see the profile, Shortlist to keep someone in the running, or Interview to invite them.

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   The profile shows their experience. Contact details are shared once you both agree. AI interview questions is part of Premium Employer.

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   Shortlisted applicants show Schedule interview. Tap it.

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   Choose in person or video, the date and time, and the address or link. Tap Send invite.

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   The invitation is sent. The applicant can accept, decline or ask for another time.

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1. 1

   Open Interviews. Upcoming lists the interviews you have booked. If someone declines or asks for another time, it shows here and you can Reschedule.

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2. 2

   Once an interview has happened, choose Needs an outcome and click Record outcome.

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   Choose Hire and click Continue. You can also keep them in consideration or decline.

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   Click Hire to confirm. They join your team with the job title and salary from the job post.

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   You can now find them under Staff, message them, and pay them from Payroll.

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   Open Interviews from the menu. Once an interview has happened, tap Needs an outcome.

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   Tap Record outcome.

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   Choose Hire and tap Continue.

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   Tap Hire to confirm. They join your team with the job title and salary from the job post.

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   They are hired and now appear in your team and payroll.

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   Find them under Staff.

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1. 1

   Staff lists everyone you have hired through Unik Hands. Click a staff member.

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   Their record shows their job, salary, contact details, next of kin and salary payments. Under HR actions you can Issue a query or Request termination.

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   For a problem at work, write a subject and say what happened, and when. Click Send query. They have 3 days to respond, and can ask Unik Hands to review it.

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   For serious problems, Request termination: choose the reason and explain what happened. Our team hears both sides before deciding, and salary payments pause until then.

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   Queries lists every query you have issued and the responses.

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   Tap Staff at the bottom, then a staff member.

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   Their record shows their job, contact details, payroll and HR records. Tap the menu button at the top right for HR actions.

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   Choose Issue a formal query or Request termination.

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   Write a subject and say what happened. Tap Issue formal query. It becomes part of their HR record, and they have 3 days to respond.

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   For serious problems, request termination: choose the reason and explain what happened. Unik Hands asks them for their side, and salary payments pause until a decision.

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   Open Payroll and pick the month. You see everyone who is due, with their salary. Click Pay next to a staff member, or Pay all due to pay everyone at once.

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   Check the amount, enter your transaction PIN, and click Pay. No fee is added to the salary.

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   The money goes straight into their wallet, and the payment appears in your payment history.

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   Tap Payroll at the bottom and pick the month. Tap Pay next to a staff member, or Pay all due.

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   Check the amount, then tap Continue to PIN.

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   Enter your transaction PIN and tap Confirm.

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   The salary is paid into their wallet.

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1. 1

   Open Messages and pick a conversation. Unread messages show a red badge.

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   Type your message and click Send.

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   Your message is sent. Phone numbers stay private until you both agree to share them.

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   Tap Messages at the bottom.

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   Tap a conversation. Unread messages show a red badge.

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   Type your message and tap the send button.

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   Your message is sent. The phone and video buttons at the top work once you have both agreed to share numbers.

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1. 1

   In Settings you can update your contact details and choose a light or dark look. Further down you can change your password and PIN.

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   Choose which notifications you get. Important account and payment emails are always sent.

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   The ? button at the top connects you to WhatsApp support, the help assistant and this user guide.

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   User guide in the menu brings you back to this guide at any time.

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   In Settings you can update your phone number, choose a light or dark look, change your password and turn on fingerprint or face log in.

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   The ? button at the top opens Help & Support. The sparkle button opens the AI assistant.

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   Help & Support has the AI assistant, video guides, this user guide, WhatsApp and email support, and answers to common questions. Tap User guide.

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   The user guide lists every chapter. Tap one to see its steps, with pictures and a short video. You can also open it from User guide in the menu.

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