Delete your account

In the app

1. Open the Unik Hands app and log in.
2. Open the menu and go to Settings.
3. Tap Delete Account at the bottom and confirm.

You are logged out on every device straight away.

Without the app

Email support@unikhands.com from the email address on your account, with the subject "Delete my account". We confirm it is you, then delete the account and reply to let you know. You can also call us on 0700 700 8644.

Before you delete

• Empty your wallet. Withdraw any money in your wallet first. We can't delete an account that still holds money.
• End any current job. Staff must have left their job, and employers must have ended the employment of their staff, through Unik Hands.

What we remove straight away

Your name, email address and password, phone number, profile photo, address, date of birth, skills and work history, bank details, BVN, NIN and other ID numbers, next of kin, guarantor and contact person details. Your open job posts are closed and your devices stop getting notifications. A deleted account can't be logged into again.

What we remove within 30 days

Your verification records: your selfie, NIN slip, utility bill and other uploaded documents, the identity check results from our verification provider, your guarantors' forms, signatures and photos, and your location history. The text of the chat messages you sent is replaced with "Message removed". We hold these for 30 days only so we can deal with a dispute or a fraud check raised soon after you leave; then they are deleted.

What we keep

Records the law requires us to keep, such as payments, wallet transactions and employment records, stay on file without your name for up to six years. They don't include your identity documents. The people you chatted with keep their side of the conversation. See our Privacy Policy for details.